Repairing a robotic scrubber: algorithm of actions
When the device fails, it is important to understand how to act. Waybot offers a clear scheme:
Notification of support service - via the website, by phone or in the customer's personal cabinet.
Initial diagnostics - remotely, via telemetry or logs if the robot is connected to the cloud.
Engineer's visit - within 1-3 days. In the presence of a service contract - on a priority basis.
On-site repair or delivery to the service - depending on the nature of the fault.
Report with results and recommendations - including recommendations for further operation.
All work is recorded in the electronic service log and is available to the customer in his personal cabinet.
Post-warranty service conditions
After the end of the standard warranty, customers can continue to use the service on a commercial basis or conclude a post-warranty support contract.
Two options are possible:
1. One-off requests:
Diagnostics, repair, visit are paid separately.
The cost is calculated based on the nature of the breakdown.
2. Service contract:
Fixed monthly or quarterly fee.
Scheduled and unscheduled maintenance, engineer visits, remote support are included.
Discounts on consumables and component replacements are often offered.
This approach is particularly advantageous for businesses - predictable costs and fast recovery of harvesting capacity.
🔹 Case #1: Warehouse complex (Moscow region)
The robot washer failed at night due to battery failure. Thanks to a service contract, an engineer arrived in the morning, installed a new power supply, and the device was back in operation the same day. Losses were avoided.
🔹 Case #2: Shopping Center (St. Petersburg)
After a year and a half of operation, the robot began to lose its route. Within the framework of post-warranty maintenance the problem with the lidar was revealed. The part was replaced and the device was calibrated. The repair cost was lower than that of third-party contractors.
To take advantage of the terms of the robot warranty and receive reliable support, you must:
Purchase the robot directly from Waybot Robotics or through an authorized dealer.
Have the robot commissioned by a Waybot Robotics engineer.
Register the device in the system and sign the installation certificate.
Select a suitable service tariff (basic, extended, corporate).
After that, the robot is fully supported.
Conclusion: Why Waybot is reliable
Waybot Robotics understands that businesses care not only about the technology, but also about its smooth operation. That's why the company relies on:
Clear and transparent warranty policy.
Fast technical support and engineer visits.
Telemetry that can predict breakdowns.
Updates that improve the robot over time.
When you buy Waybot, you're not just getting a robot, you're getting an ecosystem of technical reliability.