Waybot Robotics Warranty and Service Overview

In 2025, more and more companies are adopting cleaning technologies, entrusting automatic cleaning to robots. At the same time, the most important factor when buying a robot vacuum cleaner remains the warranty on the robot, as well as the terms of post-warranty service of the robot. Waybot Robotics offers customers not only advanced models, but also a transparent support system, including robot vacuum cleaner repair, diagnostics and scheduled maintenance. In this article, we will look in detail at the terms of the robot warranty offered by the manufacturer and what is included in the service.

Why it is important to pay attention to warranty and service

Automated cleaning machines work intensively: every day - dust, dirt, humidity fluctuations, movement between obstacles, contact with people. Like any equipment, robots need technical support. Warranty and post-warranty service is a guarantee of investment reliability and business peace of mind.
If a device fails, the quality and speed of service will determine how quickly it will be back in service - and whether it will not become a source of loss.

Waybot Robotics warranty terms and conditions

Waybot's robot vacuum cleaner warranty covers all models, from compact office solutions to full-size robot vacuums for warehouses and shopping malls. Here are the basic terms and conditions:

Warranty period

Standard warranty - 12 months from installation and commissioning.
Extended warranty - up to 24 months with a comprehensive service agreement.

What's covered:

Electronic components (sensors, boards, controls).
Navigation systems (lidars, cameras).
Water supply and collection systems.
Batteries, subject to operating conditions.
Motors, drives and cleaning units.

What's not included in the warranty:

Mechanical damage (falls, bumps, vandalism).
Water damage if instructions have not been followed.
Wear and tear of consumables (brushes, filters, nozzles).
Violations of storage and transportation conditions.

How to activate the warranty

The warranty is automatically activated after the robot has been installed by a Waybot specialist.
The customer receives a set of documentation: commissioning certificate, warranty card, data sheet, instructions.
The warranty period starts from the moment of activation.

Service of the robot: What it includes

Even the most reliable robot needs regular maintenance, especially with the daily workload. Waybot's service includes a range of measures to extend the service life and maintain cleaning efficiency.

1. Scheduled Maintenance (SM):
- Performed on a schedule (once every 1-3 months). Includes:
- Cleaning of internal modules.
- Software check and software update.
- Diagnostics of assemblies and units.
- Battery and wiring checks.
- Calibration of navigation systems.
2. emergency service:

If the robot does not turn on, emits errors, has poor orientation or reduces the quality of cleaning, an engineer will come to you immediately. Within 1-3 working days, the specialist eliminates the malfunction on site or replaces the equipment (if a service contract is in place).\
3. Service “Exchange during repair”:

For corporate customers, especially those with a high cleaning load (e.g. shopping centers, warehouses), a replacement service with a similar robot is available during repair.

Repairing a robotic scrubber: algorithm of actions

When the device fails, it is important to understand how to act. Waybot offers a clear scheme:

Notification of support service - via the website, by phone or in the customer's personal cabinet.

Initial diagnostics - remotely, via telemetry or logs if the robot is connected to the cloud.

Engineer's visit - within 1-3 days. In the presence of a service contract - on a priority basis.

On-site repair or delivery to the service - depending on the nature of the fault.

Report with results and recommendations - including recommendations for further operation.

All work is recorded in the electronic service log and is available to the customer in his personal cabinet.

Additional support options
Waybot Robotics relies on quality service, so it offers advanced options:
Telemetry and remote monitoring: technicians can monitor the robot's performance parameters in real time, including routes, workload, and battery status.
Over-the-air (OTA) software updates: new features and enhancements are available without the need for physical intervention.
Customer portal: access to manuals, maintenance schedules, repair reports, and service history.

Post-warranty service conditions

After the end of the standard warranty, customers can continue to use the service on a commercial basis or conclude a post-warranty support contract.

Two options are possible:

1. One-off requests:

Diagnostics, repair, visit are paid separately.

The cost is calculated based on the nature of the breakdown.

2. Service contract:

Fixed monthly or quarterly fee.

Scheduled and unscheduled maintenance, engineer visits, remote support are included.

Discounts on consumables and component replacements are often offered.

This approach is particularly advantageous for businesses - predictable costs and fast recovery of harvesting capacity.

Case studies: how the service helped businesses

🔹 Case #1: Warehouse complex (Moscow region)

The robot washer failed at night due to battery failure. Thanks to a service contract, an engineer arrived in the morning, installed a new power supply, and the device was back in operation the same day. Losses were avoided.

🔹 Case #2: Shopping Center (St. Petersburg)

After a year and a half of operation, the robot began to lose its route. Within the framework of post-warranty maintenance the problem with the lidar was revealed. The part was replaced and the device was calibrated. The repair cost was lower than that of third-party contractors.

How to get a warranty and service package from Waybot

To take advantage of the terms of the robot warranty and receive reliable support, you must:

Purchase the robot directly from Waybot Robotics or through an authorized dealer.

Have the robot commissioned by a Waybot Robotics engineer.

Select a suitable service tariff (basic, extended, corporate).

After that, the robot is fully supported.

Conclusion: Why Waybot is reliable

Waybot Robotics understands that businesses care not only about the technology, but also about its smooth operation. That's why the company relies on:

Clear and transparent warranty policy.

Fast technical support and engineer visits.

Telemetry that can predict breakdowns.

Updates that improve the robot over time.

When you buy Waybot, you're not just getting a robot, you're getting an ecosystem of technical reliability.

Looking to buy a robot vacuum cleaner with a reliable warranty and service? Choose Waybot Robotics and get not only innovation, but also the confidence of consistent cleaning for years to come.